Make a difference

For most of the week, my posts have conveyed stories about things that didn’t work. Although they’ve taught some valuable lessons, I don’t want brooding clouds of negativity to gather into an overcast outlook; the sun is going to break through in this post–just like the real one outside on this gorgeous Friday.

Today’s sunshine is named Stacy.

Stacy works for my daughter’s foot doctor, managing the office, the patients, and (I’m pretty sure) the doctor himself. Stacy makes things happen, and she does it in a way that exudes a rare combination competence and cheerfulness. She’s the kind of person you search for reasons to talk to. She’s the kind of person who keeps you coming back.

Even on my very first phone call to set up an appointment, I was impressed. I had never even met Stacy, but I hung up the phone feeling relieved and comforted that someone had listened. And understood. Since then, she has solved every administrative issue we never got a chance to have because she preempted it. She’s one of those people who can do ten things at once and still make you feel as if you are the center of her universe. She looks for ways to help.

Here’s a story that tells it all:

On my daughter’s first follow-up visit to the doctor after surgery, the door to the office suite swung open just as she hobbled up to it. At first I thought someone was coming out, so I started to tell my daughter to make sure there was room to pass. Before the first words passed my lips, however, there was Stacy with a huge smile, saying, “I can hear crutches a mile away. Come on in!” Even without considering that the desk she left was two doors and a corner away from the door she had opened–not an uncomplicated maneuver–she put a huge smile on my face. Really, who does that stuff anymore? Who jumps up to help?

We need more Stacys in the world. Stacys make a difference.

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