Take a second

Yesterday I read a post in a blog I follow that really stuck with me. It wasn’t actually the topic itself–it was a friends-helping-friends-plea, very well done though not unusual–but a single line. Nobody is too busy to give another person five...

R-E-S-P-E-C-T

Awhile back, someone very close to me told me that he doesn’t think I respect him. That knocked me on my you-know-what because, of course, I respect him very much. Indignantly, I started pointing out all the signs that conveyed my respect. Clearly, he...

Means to an end

Some years ago, I worked with a woman who would invite me to lunch every so often. We weren’t particularly close, but a random lunch date helps keep things interesting, so I generally said yes. Silly me. Following a decent meal and pleasant conversation, the...

The secret to cold calling

I got another cold call yesterday, one of the dozens I take every week at work. If I spent the requested amount of time with each caller–Can I take ten minutes of your time? When can we set up a half hour conference call? I’d like to have a fifteen minute...

Feel the love–Carlo’s part 2

Following up on last week’s post, Fran the man, my two-hour wait at Carlo’s Bakery was rife with examples of good business. If you’ll indulge me one more time, I promise this will be my last Carlo’s story. This is a tale of customer service....