by Tammy Davis | Oct 23, 2012 | Daily dose
I laid out some goals at the end of last year, hoping that holding myself publicly accountable would keep me on track. To stay true to that intent, I think it’s time for a pulse check–maybe past time. I’ve copied and pasted my goals from the original...
by Tammy Davis | Sep 21, 2012 | Daily dose
At 8:30 on a recent Sunday night, my son and I deposited several bags of outgrown clothes and toys in a local Goodwill bin. Back at home at 8:45, I received an email from my son (who was upstairs) with a link to a promotional video for one of the toys he had just...
by Tammy Davis | Sep 18, 2012 | Daily dose
After I wrote yesterday’s post, I couldn’t stop thinking about how sometimes the smallest actions have the most significant effect on the customer service experience. As I ran through different experiences in my head, I realized they shared a common theme: at our very...
by Tammy Davis | Sep 14, 2012 | Daily dose
Years ago when I lived in Germany, my mom came to visit me for a couple of weeks. In an effort to expand her horizons and feed my wanderlust, we ended up in Belgium for a few days. (How that happened is a whole other story.) After luxuriating in the hotel bath...
by Tammy Davis | Aug 30, 2012 | Daily dose
Yesterday, a friend and mentor asked me a question. It was a simple question, really; it would have been easy enough to answer and forget about it. And yet… And yet if I had simply answered and moved on, I would have missed an important message. You see, the key...
