by Tammy Davis | Sep 28, 2012 | Daily dose
I’ve spent a lot of time lately thinking about mentoring. I used to think it was simply about modeling certain behaviors, but I’ve learned along the way that there is a lot more to it than that. In fact, a big part of mentoring happens before the guiding,...
by Tammy Davis | Sep 25, 2012 | Daily dose
When this email landed in my inbox, it piqued my interest. My days at Custom Mattress were long ago and relatively short-lived–spanning my first four post-college years. The company closed its doors a couple of years after my departure, and I haven’t...
by Tammy Davis | Sep 21, 2012 | Daily dose
At 8:30 on a recent Sunday night, my son and I deposited several bags of outgrown clothes and toys in a local Goodwill bin. Back at home at 8:45, I received an email from my son (who was upstairs) with a link to a promotional video for one of the toys he had just...
by Tammy Davis | Sep 19, 2012 | Daily dose
Words matter. I’ve written about phrases that make a difference to me, such as I’m sorry and you’re welcome. Imagine how my fancy was tickled when I stumbled across someone else’s interpretation of another meaningful phrase: well-deserved. In a...
by Tammy Davis | Sep 18, 2012 | Daily dose
After I wrote yesterday’s post, I couldn’t stop thinking about how sometimes the smallest actions have the most significant effect on the customer service experience. As I ran through different experiences in my head, I realized they shared a common theme: at our very...
