Why ask why

John Lucia / CC BY (https://creativecommons.org/licenses/by/2.0) Since I started writing again, I’ve purposely avoided tackling the topics of the moment: COVID, racism, civil unrest. There’s already so much being written on all sides that I feared my voice...

Us and them

In one of my former jobs, I led a team of people serving all departments in the company. We were responsible for global branding, identity management, and creative services, among other things. My reporting structure was at the corporate level, which made a ton of...

Sit down and shut up

A few times a month, I have to interview people for articles I write. The key isn’t to ask a lot of questions; it’s to ask the right questions to get the interviewee talking.┬áThe best sessions take place when I barely say a word. Even though I know this, I...