Feel the love–Carlo’s part 2

Following up on last week’s post, Fran the man, my two-hour wait at Carlo’s Bakery was rife with examples of good business. If you’ll indulge me one more time, I promise this will be my last Carlo’s story. This is a tale of customer service....

Fran the man

Last week was spring break, and despite my daughter’s protests that “it didn’t sound exotic enough” (that’s a quote), I took my kids to New York City to get a taste of the Big Apple. My son, a huge fan of the TLC show¬†Cake Boss,...