Love your inbox

I love email. I love its flexibility, its instant gratification, its geographic indifference. I love that it doesn’t hold a grudge against me for writing only a single sentence the same way a physical piece of paper accuses me with its very blankness. Fill...

The secret to cold calling

I got another cold call yesterday, one of the dozens I take every week at work. If I spent the requested amount of time with each caller–Can I take ten minutes of your time? When can we set up a half hour conference call? I’d like to have a fifteen minute...

Feel the love–Carlo’s part 2

Following up on last week’s post, Fran the man, my two-hour wait at Carlo’s Bakery was rife with examples of good business. If you’ll indulge me one more time, I promise this will be my last Carlo’s story. This is a tale of customer service....

Fran the man

Last week was spring break, and despite my daughter’s protests that “it didn’t sound exotic enough” (that’s a quote), I took my kids to New York City to get a taste of the Big Apple. My son, a huge fan of the TLC show Cake Boss,...

Intern-al combustion

It’s intern season in the corporate world, the time of year when college students scramble to find summer employment meaningful to their area of study. Candidates seem to be crawling out of the woodwork; I’ve been approached by more people this year than...