The one thing

The one thing

Why did I write that? I stumbled into the bathroom, groggy after a short night’s sleep. My body wasn’t ready to get up, but as usual, my brain raced ahead. That was dumb. Now they’ll know how insecure I am about this. I flipped the switch on the wall...

Opting out(side)

It’s no secret that the mere thought of Black Friday sends shudders down my spine. It’s also no secret that I love good marketing–which, thronging hordes of turkey-belching people aside, is a big part of my aversion to this crazy day. (Read...

Just desserts

My daughter’s social studies teacher hosted a cultural fair last spring where the kids could present their year-end country projects. The kids had worked in groups to create elaborate displays, learn facts and anecdotes, and even whip up samples of local...

Vanity plate

Crossing the street to head into the office this morning, I waited for a car to pass. Although I didn’t recognize the car, I noticed that it sported a company logo’ed license plate on the front. When it got closer, I recognized the driver, waved, and...

Feel the love–Carlo’s part 2

Following up on last week’s post, Fran the man, my two-hour wait at Carlo’s Bakery was rife with examples of good business. If you’ll indulge me one more time, I promise this will be my last Carlo’s story. This is a tale of customer service....