A few times a month, I have to interview people for articles I write. The key isn’t to ask a lot of questions; it’s to ask the right questions to get the interviewee talking. The best sessions take place when I barely say a word.
Even though I know this, I often struggle to keep quiet. I want to identify with that person, relate similar experiences, share success stories, and sometimes even–oh, bite your tongue, Tammy!–offer advice.
But that’s not my job.
A story interview isn’t a cocktail party where people posture to outdo each other. It isn’t a networking event where everyone trots out her useful skills in a thinly veiled dog-and-pony show. And it certainly isn’t an interview of ME where I need (or get) to lay out my resume and regale the person with my accomplishments.
It’s so easy to fall into the trap of wanting to impress–but it’s not about me.
It doesn’t matter that I went to the school my interviewee just described.
It doesn’t matter that I work in the same field in my “real” job.
It doesn’t matter that I’ve traveled to the same country or eaten the same foods.
It doesn’t matter that I agree (or disagree) with his point.
All that counts is that I’m there to learn, and unless I’m asking questions to elicit further information, I always learn more with my mouth closed.
Someone else’s validation of my resume or academic credentials or thought processes or travel history or food preferences or whatever else I feel compelled to share doesn’t change who I am or what I’ve done. So why should I feel the need to insert ME into every conversation?
Wait–I just said conversation. Weren’t we talking about interviews, not everyday exchanges?
Well, crap. I guess there’s really not that much difference. No matter what the scenario, I always learn volumes when I use my ears more than my mouth. I said it earlier: the best sessions take place when I barely say a word.
Tammy dear, remember that communication is just as much about the intake as it is about the output.
“Most people do not listen with the intent to understand; they listen with the intent to reply.” –Steven R. Covey
(Thanks, KMN, for preaching this relentlessly. Maybe someday I’ll finally hear it.)