Crossing the street to head into the office this morning, I waited for a car to pass. Although I didn’t recognize the car, I noticed that it sported a company logo’ed license plate on the front. When it got closer, I recognized the driver, waved, and continued across the street.
That got me thinking.
The person driving the car is relatively new to the company. He’s a good guy, and I’m glad he’s proudly waving our proverbial flag. I thought about how many people we’ve hired over the last several years and how each person changes the face of our company a little bit. After all, our brand is the sum of all the people (and their actions) behind it. I wonder if we’re thinking about that each time we have a position to fill.
I’ve got two open slots right now, and to do my job right, I not only need to think about the functions those people need to perform, but also about how those people will represent our brand. Whether they ever talk to a customer, their words and deeds have a part in shaping our company. They’ll affect coworkers, vendors, and even the community.
Think about it in terms of that car. What if the company license plate had been on an old beater, belching exhaust and dripping oil? Would it have made a difference if that guy had been blaring Megadeth or Jimmy Buffett or the Grateful Dead on the stereo? What would people have thought if they had seen the car run a red light and swerve around a pair of schoolchildren? What if it crawled down the street twenty miles under the speed limit at all times?
When I hire someone, I’m essentially hanging my logo on that person for better or for worse, just like that license plate. I need to put as much time into finding someone who will wear it well as I put into evaluating her functional skills. Every graphic designer, web developer, accountant, engineer, marketer, and technician is an investment in the company’s future.
Back in the day, we used “world class” as our deciding characteristic when it came to bringing people on board. Today more than ever, I understand why.