If you think that’s the start of a bad joke, you might be right. Last Sunday, my usual compatriots and I decided to head downtown early and grab a bite to eat before we made our way to the stadium for the Colts game. Although we arrived in plenty of time for the game, we did not arrive in plenty of time to beat the like-minded crowd. We finally found a pub that had room for us after several false starts.
When the server arrived with the requisite, Can I get you something to drink to get you started? my buds ordered Buds while my beer-averse self opted for hard cider. The server promptly let me know that his establishment didn’t carry anything of the sort, so I opted for a glass of water while I mulled my options.
When he returned with my buds’ Buds and some menus, I decided to give it another shot. How about a Mike’s hard lemonade? I asked. Or something along those lines? Again, I got a no, but this time it was accompanied by a lecture on why they didn’t have those things and why it was ridiculous for me to even expect such a thing. Really, he did.
Um, excuse me sir, but I’m the customer. You just don’t lecture customers.
Later, one of my companions told me that he could visibly see my mood change as the server held forth. He was right, of course; that rude interaction–not the fact that the bar didn’t have my drink of choice, but the way the server handled it–put a damper on the next part of my afternoon.
I eventually recovered, but I’ve been thinking about this ever since. I don’t know why the guy didn’t just say, I’m sorry, but we don’t have that. Instead, his attempt to establish his superiority cost him three customers when we paid for our libations and left without ordering lunch. Since the place didn’t have people lined up at the door to get in, I would have thought he would have cared a lot more about keeping us happy.
Come to think of it, now I understand why it was so easy to find a table there. I guess the joke’s on them.