E = mc2

For every action, there's an equal and opposite reaction. Yesterday I wrote about an outstanding customer service experience at my car dealership; today I'm going to address its alter ego. Sadly, I recently had a hotel experience that was as bad as my car experience was good. In a nutshell, I arrived late at night... Continue Reading →

Service with a smile

I may be the only person in the world who enjoys taking her car in for service. In addition to regular oil changes and tire rotation, I do everything the guys at my dealership tell me to do: air filters, power steering flushes, brake pads, you name it. They follow the manufacturer's recommendations, and I... Continue Reading →

Think small

Walking through Madison, Wisconsin, hungry and hot, I stopped in my tracks when I came across what looked like a giant bird house next to the sidewalk. Through its glass door, I saw that it contained a small collection of books.┬áIntrigued, I moved in for a closer look. The sign on the box said Little... Continue Reading →

Flying high

In less than two weeks, I will ride my bike a grueling, but beautiful, 190 miles to benefit cancer research. (See my note HERE if you want to learn more.) The price of entry is a fundraising commitment that seems impossible: $4300, and I treasure every gift, whether large or small. Many, many people support... Continue Reading →

Blackout

Any of you with a professional football team in your hometown likely noticed that the NFL recently made a change to its broadcast rules. For the past 39 years, the NFL had required local broadcast affiliates to black out home games when they were not 100% sold out 72 hours before kickoff. The league used... Continue Reading →

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