Beyond your ZIP code

A colleague of mine asked me to fill in for him next week representing our company at the annual International Youth Exchange Expo. Given my long, storied history with youth exchange I agreed, even though it meant giving up a much of a precious Saturday. It could be...

My real MBA

Last week I toured a factory in New England that makes office furniture systems. If you think that this doesn’t have much to do with my everyday activities, you’re probably right. The visit was relevant to a project I’m handling, though, and I always...

Stop the madness

Every now and then, someone sends me a message that really ticks me off. These messages are generally short, snarky, and pointless, designed simply to throw a barb my way for a perceived slight. I don’t get mad when I’ve really done something...

I’ve got the power

Recently I’ve been pondering the distinction between can’t and won’t. Often we say that we can’t do something when really we mean we won’t. Recognizing the won’t carries with it the burden of responsibility–which is why I...

Caller ID

Sometimes I hate caller ID. It causes people jump into the familiar without thinking, assuming they know what is coming when they pick up the phone. They bypass any ritual of politeness and start, to what feels to the person on the other end, in the middle of the...