Shut up and listen

I pride myself on catching on quickly. I like to think I get it without a lot of explanatory narrative. Maybe there is some amount of natural intuition involved, but mostly it takes active listening and making mental connections. So, by some mathematical property that should certainly apply broadly to touchy-feely analogies like these,I think that must make me a good listener.

Well, pride goeth before a fall.

Sometimes I get so caught up in making those mental connections and proving my comprehension that I slide right through the listening part. Luckily, there are often verbal cues to set me straight, to remind me to shut up and listen.

I was given one of those cues the other day. While I was rambling on about the point I thought my boss had made, he sat quietly, waiting for me to finish. I didn’t notice that his eyes had glazed over, nor did it occur to me that he wasn’t speaking or nodding. When I finally stopped to take a breath, I heard the cue resonate loud and clear–though my boss said it quietly.

Where I was going with this is…

Oops. Those words embarrassed me more than I can say. I had clearly missed the point. I should have kept listening instead of jumping in to show that I understood. Thankfully his reminder was gracious, and we moved forward without further attention to it. It made me stop and reflect, though. Regardless of what I think I know or how good I think I am at interpreting, it never, ever, ever hurts to shut up and listen. Even communications people need to be reminded every now and then.

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