Promises, promises

The last time I wrote here, I made a bunch of promises–including a promise to write about the things I promised. Well, if you thought I forgot about that, you were wrong. I’ve been busy, albeit sporadically, trying to make good on those promises and...

Fuzzy math

I’m a firm believer in say-what-you’ll-do, do-what-you-say. If I make a promise, I try hard to keep it. If I don’t think I can do something, I don’t commit (most of the time–I’m human, after all). I figured this was pretty standard...

E = mc2

For every action, there’s an equal and opposite reaction. Yesterday I wrote about an outstanding customer service experience at my car dealership; today I’m going to address its alter ego. Sadly, I recently had a hotel experience that was as bad as my car...