The devil in the details

Several years ago, the ceiling in my mom’s kitchen collapsed. The kitchen suddenly became a soggy mess, awash not only in pieces of ceiling material and insulation, but also in the water that had built collected on top of it and eventually caused it to give way....

Jive talkin’

Credibility. That’s the key to almost any interaction. If you don’t seem as if you know what you’re talking about, you might as well stop talking at all. Yesterday provided a bonanza of illustrative examples for me. I’ve chosen a few for your...