Pulling a Truman

People are grousing about the price? Sounds like a sales problem to me. Customers don’t understand our product? Sounds like a sales problem to me. No one came to our seminar? Sounds like a sales problem to me. One customer thinks another customer is getting...

Crying won’t help

A couple of weeks ago, the Miami Dolphins lost to the New England Patriots in an AFC match-up. (Sorry folks, but here comes another football metaphor.) There wasn’t a lot about the game that came as a surprise–the Pats were expected to win, after all. To...

Take heart

In a conference room, educators, administrators, and parents meet at a table. Suddenly, in the midst of their discussion, gunfire erupts nearby. At the moment of recognition, some reflexively dive for cover, while others spring from their seats and head toward danger....

Boy of my heart

I don’t write about my son very often. Where my daughter takes center stage (she demands it), my son prefers to run under the radar. He has a sharp wit, a sly smile, and a spectacular capacity for logical debate. And he’s really, really funny. He gets it....

Ask yourself

A wonderful thing happened in a meeting I attended last night. Someone asked a question. It wasn’t just any question either; this man admitted that he didn’t understand an issue and asked for it to be explained. If that doesn’t sound like a big deal...